Refund Policy

Last updated: September 27, 2026

We want you to be happy with Pagewise. Payments are processed by Paddle, our merchant of record, which also issues refunds.

14-day money-back guarantee

If you are not satisfied with a new paid subscription, you can request a full refund within 14 days of your first payment. Renewal payments can be refunded within 14 days if you have used less than 10% of that period's credits.

Failed requests

Requests that fail are refunded to your credit balance automatically. You never need to ask for these.

Cancelling

You can cancel anytime from the billing portal. Your plan remains active until the end of the period you paid for, and you will not be charged again.

How to request a refund

Email {{CONTACT_EMAIL}} with the email address on your account, or reply to your Paddle receipt. Approved refunds go back to your original payment method, usually within 5 to 10 business days.